Top Hotel Management Software to Automate Operations in 2023

A hotel management software is a technology solution designed to automate and streamline tasks involved in hospitality businesses.

It is an integrated system that combines various functions. They include front desk operations, bookings, housekeeping and inventory management, as well as accounting and financial reporting.

In this blog post, we will see what systems are in the market and how to pick the best hotel management software tools for your lodging business.

Our top 10 hospitality software solutions:

1. eZee Absolute
2. Operto
3. Mews
4. Cloudbeds
5. innRoad
6. Oracle Hospitality
7. StayNTouch
8. WebRezPro
9. Little Hotelier
10. Hotelogix

Keep reading to find out what are the features your hotel management system might have.

Features of a hotel management software

Reservation Management: Such a feature in the hospitality industry is one of the most important ones. It enables hotel staff to tackle any vacation rentals by managing room reservations, check room availability, and booking schedules.

Room Management: This characteristic allows hotel business owners to manage everything related to their rooms. From room inventory to track room occupancy, and handle room assignments, rates, and types.

Housekeeping Management: The feature enables hotel chains to schedule, track, and manage housekeeping activities. They include room cleaning and maintenance, as well as the designated staff.

Front Desk Management: It provides tools for front desk workers to streamline their activity to meet high standards of guest experience. They check-in and check-out guests, manage guest information, process payments, and manage room availability.

Reporting and Analytics: The right hotel management software products include tools to generate reports and analytics. They play an important role in helping hoteliers gain insights into their business performance. It is mostly through tracking financial data, occupancy rates, and other key metrics.

Inventory Management: This feature enables hotel owners to track and manage their inventory levels, such as food and beverage, linens, and other supplies. This one is especially helpful if you also offer restaurant options or room service.

Accounting and Financial Reporting: Hotel software systems also manage finances. They are able to track revenue and expenses, generate invoices, as well as handle payments.

Online Booking: Some hotel management software includes an online booking engine, which allows guests to make reservations directly from the hotel’s website, providing a convenient and seamless booking experience.

Let’s take a quick look at the best hotel management solutions and what they offer.

Top hotel management software – eZee Absolute

eZee Absolute is one of the most intuitive hotel property management systems. It provides all the features you need to take your business to the next profitability level, and leave behind the ones you don’t need.

Most important features:

• Booking engine channel manager
• Restaurant point of sale system
• Cloud to store raw data
• Integrations with over 500 other tools
• Dashboard for all you online distribution channels

Plans and Pricing

eZee Absolute offers plans for any lodging establishment you have. Whether you are in the hotel industry or work with B&Bs, this property manager has got you covered.

Operto hotel management

Another cloud based hotel software is Operto – an all in one, comprehensive solution for all hospitality businesses. It automates operations and provides customer relationship management tools.

Most important features:

• Reservation management system and online guest experience
• Rate management tools
• Smart hotel software – in-room controls and keyless entry with their mobile web app
• Integration with other trusted platforms, such as Booking.com and Mews

Plans and Pricing

The plans of Operto start from basic Core, for small hotel managers, to advanced Enterprise, for hotel chains. The price of the hotel management software depend on your needs and the numbers of rooms.

Property management system – Mews

Mews is all about customer relationships. It automates tasks and increases productivity, while helping maintain human interactions. Its hospitality platform maximizes revenue and keeps track of guest activities.

Most important features:

• Payment processing and point of sale pos
• User friendly software solutions with a customizable dashboard
• Personalised guest experience, starting with the Mews online booking engine
• Best in class integration softwares for limitless connectivity and cloud collaboration

Plans and Pricing

• Starter – $8.54/ mo
• Pro – $14.66/ mo
• Enterprise – custom pricing

Cloudbeds hotel management software

Whether you own multiple independent hotels or a small hostel, Cloudbeds is a great choice. It is probably the best hotel management software, that offers tools to streamline operations and grow fast.

Most important features:

• Cloud storage to keep important data
• Channel manager tools
• Guest engagement and digital marketing features
• Top notch property management system (PMS)

Plans and Pricing

Cloudbeds offers premium and exclusive plans for their hospitality management software. To get a price, you need to contact the operators yourself and see what better fits your needs in the hotel industry.

innRoad property management software

innRoad is another great hotel management software, for both small B&Bs or independent hotels. It is an integrated suite that allows you to save money, boost occupancy, and streamline operations using only one tool.

Most important features:

• Direct bookings
• Revenue management system
• Optimized for mobile use
• Customizable reports
• Security features

Plans and Pricing

What is so interesting about innRoad is that it grows with your hotel business. The plan starts with the essential features you need, and it can upgrade to bigger and better tools.

Oracle Hospitality software

As a hotel manager, you need to stay on top of everything, so Oracle is here to help. It is a comprehensive management solution that builds relationships and deals with event management issues.

Most important features:

• Financial planning tools
• Opportunity to tailor the needs of your guests in real-time (such as room service and upgrade)
• Maintenance management
• Online learning blog

Plans and Pricing

To get a price quota, you need to contact Oracle yourself. You can do it by phone or by their Live Chat feature.

Hotel management – StayNTouch

If you are looking for a user friendly, automated management solution, StayNTouch is worth a look. It amplifies the experience of your guests by allowing them to be in control of their booking process.

Most important features:

• Easy payment processing
• Direct bookings, online check-in/ check-out
• Channel manager
• Unlimited integrations (including with email marketing softwares)

Plans and Pricing

This hospitality management system offers 3 plans, depending on your specific needs. To request pricing, get in contact with a specialist.

• StayNTouch PMS
• StayNTouch 2.0
• Add-Ons to StayNTouch PMS

WebRezPro

WebRezPro is a cloud based hotel software that simplifies daily operation for all property types in the hospitality industry. Its features are designed to automate front desk operations, rate management, and accounting, as well as integrate with over 125 other softwares that can improve your hotel website.

Most important features:

• Payment processing
• Resort data processing to stay on top of budgetary issues
• No fee website booking engine

Plans and Pricing

To get a free quote, you need to contact WebRezPro specialists.

Little Hotelier hospitality management software

Little Hotelier is a simple, yet powerful user friendly hotel management software for all businesses in hospitality industry. It saves a lot of time in bookings and gives you freedom to customize for the best customer experience.

Most important features:

• Centralised guest data and property management through asset management integrations
• Optimised mobile app for easy room control
• Direct booking engine
• POS payments

Plans and Pricing

Pro – starting with €99/ mo for 5 rooms. The price increases for every 5 rooms added and it is a fixed monthly cost. Little Hotelier also offers a 30-day free trial to make sure it is the right hotel management software for you.

Hotelogix – hotel property management system

Be in full control of your lodging business with Hotelogix, a cloud based hotel management system. Manage hotel reservations, handle online payments, and get financial records – all in one place.

Most important features:

• Simple mobile property management software
• Smart front desk and maintenance management solution
• Guest management

Plans and Pricing

Hotelogix specialists are available 24/7 to give you the pricing information you require, depending on the type of lodging business you have.

Now that you have an idea of what the best hotel management software can be, using one comes with its benefits.

Benefits of using a hotel management system

• Hotel management systems automate and streamline many daily operations, such as reservations, housekeeping, and billing. This saves time and effort for staff, improving overall efficiency and productivity.
• A hospitality software enables lodging properties to offer personalized experiences to guests. It is mostly done by capturing guest data, such as preferences and past stays. Later, this information is used to tailor services and promotions for customer satisfaction.
• A hotel management solution provides a revenue management tool or many, such as dynamic pricing and demand forecasting. They help those in the hospitality industry to optimize room occupancy rates to maximize profit.
• With a hotel management software you can track inventory levels of items, such as food, beverage, and linens. The purpose of the platform is to reduce waste and manage costs for business efficiency.
• The hospitality management system provides valuable insights into hotel performance, such as occupancy rates, revenue, and expenses. Enhanced reporting and analytics allows hoteliers to make informed decisions and plan for the future.
• Property management systems provide a centralized single platform for communication and collaboration between departments. It ensures smooth operations, guest management, and better customer service.
• A hotel management system also offers a direct booking engine and integrations with other online booking sites. Their purpose is to improve the hotel website and to make it easier for guests to book rooms.

How to choose the right hotel software

Choosing the right hotel software can be a critical decision for your hotel. Here are some factors to consider when selecting the right hotel software:

Features

Look for a software that includes the following essential features:

1. Property management system (PMS),
2. Online booking and point of sale,
3. Channel management and integration,
4. Housekeeping management,
5. Front desk management and calendar,
6. Reporting and analytics,
7. Customer relationship management (CRM),
8. Mobile access.

Identify which features your hotel requires for profit and make sure that the software you choose has them.

Scalability and integration

Ensure that the software you choose is scalable and can grow with your hotel. Look for a system that can handle your current needs, but can also support your hotel as it grows and expands.

The hotel software you choose must integrate with other systems, such as accounting platforms, revenue management tools, single sign-on systems, and online booking engines. This feature can save time and increase efficiency, as well as improve guest experience.

Customizable user friendly software

User-friendliness is important, as it can affect the adoption and efficiency of the software. You don’t want to spend too much time figuring it out, especially if you don’t have a free trial, and you need to move quickly around the platform.

Ensure you can customize the management system according to your hotel’s unique needs. This gives you freedom and control over improving productivity and getting better results.

Support

Especially if you’re at the beginning of your hotel business, you need excellent customer support. Most hospitality systems offer online training, onboarding, and ongoing technical support 24/7.

Besides the support you might need, make sure the software allows you to create lasting customer relationships. Ask for feedback, offer contacting options, and be as transparent as possible with your clients.

Cost

Consider the cost of the software, including any recurring fees, upfront costs, and hidden costs. Hotel management platforms offer plans that fit within every budget and can be upgraded according to your hotel’s scalability.

By considering these factors, you can choose the right hotel software that fits your needs, helps streamline operations and improve guest experiences, among other things.